For room reservations, please call +91 72900 60021, +91 72900 20022 (8am – 10pm).
For general enquiries, please call +91 72900 60021, +91 72900 20022 (8am – 10pm).(24 hours).
Email: reservation@thegreatpine.com
For for any grievance redressal, please call : 8527322321 | 9891199321
By proceeding with the reservation you accept and agree with The Great Pine that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:
RATES AND DEPOSIT
• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• Rates quoted are in INR.
• Rate is for 1 or 2 adults only.
• Rates do not include any applicable prevailing government taxes at time of occupancy. The Rates are subject to Service Charge &prevailing Goods and Services Tax.
• The maximum number of guests per room is 2 adults.Children who are age of 10 or younger sleep for free in the existing bedding of a room shared with a paying adult.
- WithRs 250+ fee will be charged for each additional bed for kids maximum up to 2 kids (below 10 years old)Fees apply should a rollaway bed be required. Please contact the service for more information.
- In the event you complete a booking based on a rate that has been incorrectly posted, we reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years of age to check-in and register for a room.
CHECK-IN AND CHECK-OUT TIME
• Check-in time is from 12:00pm and check-out time is by 11:00am.
• A valid government-issued identification or passport is required at check-in.
EARLY ARRIVAL AND LATE DEPARTURE
• Should you arrive at prior to the normal check-in time, you are advised to approach the Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
• Late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12pm to 6pm and a full day room charge may be incurred for late check-out after 6pm.
CREDIT CARD CONFIRMATION
• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
• Weacceptall Debit /Credit -Visa, Mastercard, American Express, etc.
- Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.
CANCELLATION POLICY
• Reservations made over during local festive season specially during 22nd Dec to 4th Jan every year require full pre-payment and are non-cancellable, non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the dates listed above, will be chargeable. • Cancellation of and/or amendments to your reservation must be made 48 prior to your arrival date.
• Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of 5% of one night’s room charge (+ any applicable prevailing government tax).
• In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your debit /credit card provided at the time of reservation.
GROUP RESERVATIONS
• For reservations for groups of 6 rooms and above, please email at reservation@thegreatpine.com -marking as Group Booking
BREAKFAST CHARGE
• All rooms rates do include breakfast charge available.
FURTHER INFORMATION
• In proceeding with the reservation, you further agree to allow The Great Pine and its agents to collect, use and disclose to any of its related corporations, its agents and its third party service providers your personal data for the purposes of (i) administering, managing and maintaining your customer relationship with us; (ii) Its affiliates complying with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business related purposes.
• You may unsubscribe to any such email at any time upon receipt of the said email.
• No gatherings and parties of any nature are allowed, The Great Pine reserves the right to evict any additional occupants in the room.
• No prepared food from sources from outside the premises in-room dining services is permitted in the guest rooms.
• This reservation is not transferable. No name change is allowed.
GENERAL PROVISIONS
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by The Great Pine, your stay subsequently shall be subject to The Great Pine standard terms and conditions of stay.
• The Great Pine may, at its absolute discretion, cancel the reservation if The Great Pine is of the opinion that the reservation information provided is falsified or incomplete.
• The Great Pine shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
• The Great Pine shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by The Great Pine.
• The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of the Goa Jurisdiction.